请求的信息
准备好看看丹佛州立大学能为你做些什么了? 皇冠官网网站会帮你的.
These courses are designed for participants (students and professionals) who need the flexibility to complete needed reskilling and upskilling at their own pace.
课程费用:500美元
当前的课程
课程概述
5月13日至6月21日(报名截止日期:5月10日)
10月11日至12月20日(报名截止日期:10月8日)
有效的领导对任何组织的成功都至关重要. This short Leadership Styles for Excellence course is designed to equip professionals with the knowledge and 技能 needed to excel as leaders in diverse and dynamic environments. 参加者将探索不同的领导风格, learn how to adapt their approach to different situations and develop the essential qualities of a successful leader.
在整个课程中, 参与者将参与互动讨论, 案例研究, 还有实践练习 to deepen their understanding of 领导 styles and their application. 在课程结束时, participants will have a solid grasp of different 领导 styles and be able to harness these styles to foster excellence in their teams and organizations.
课程持续时间
The recommended duration is five (5) weeks; the maximum is six (6) months.
课程目标 完成本课程后，学员将:
- 了解领导基础: 解释领导的基本概念, 它对组织成功的重要性, 以及领导者在创造卓越方面的作用.
- 识别和领导风格: 认识不同的领导风格, 包括独裁, 民主, 转型, 仆人, 情景领导, 了解每一种的优缺点, 并有效地调整他们的领导风格，以最大化团队绩效和成果.
- 有效沟通: 展示有效的沟通技巧, 包括主动倾听, 提供建设性的反馈, 促进开放的团队对话.
- 激励和激励: Employ 动机al techniques and 领导 behaviors that inspire team members to achieve their best and contribute to organizational excellence.
- 培养情商: Recognize the importance of emotional intelligence in 领导 and develop 策略 to enhance emotional intelligence 技能.
谁将从课程中受益? This course is designed for a wide range of professionals who seek to enhance their 领导 capabilities and foster excellence within their organizations, 包括:
- 酒店及旅游专业人士
- 经理和主管
- 团队领导
- 企业家和企业主
- 人力资源专业人士
- 项目经理
- 有抱负的领导人
- 高管和高管级领导
有关更多信息，请单击以下链接 http://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
课程概述
8月19日至9月27日(报名截止日期:8月16日)
服务设计和交付对于任何成功的企业或组织都是至关重要的. 在竞争日益激烈和以客户为中心的世界, 创造的能力, 优化, 提供卓越的服务是一个关键的差异化因素. This comprehensive 服务设计 and 交付 Excellence course is designed to equip professionals with the knowledge, 技能, 以及在这个领域脱颖而出所需的工具.
参与者将踏上理解这些原则的旅程, 策略, 以及支持有效服务设计和交付的最佳实践. This course will em权力 individuals to enhance the 质量 of their services and drive organizational success through a combination of theory, 真实案例研究, 还有实践练习.
课程持续时间
The recommended duration is five (5) weeks; the maximum is six (6) months.
课程目标 完成本课程后，学员将:
- 理解服务设计原则: 深入理解支撑服务设计的原则和概念, 包括以体验为中心的服务和酒店智慧.
- 有效提供服务: 学习如何设计和实施有效的服务交付流程, 在保持服务质量的同时优化效率. Including the direct impact of excellent service design and delivery on business performance, 客户忠诚度, 以及品牌声誉.
- 创新与创意: 探索服务设计的创新方法, 培养解决问题和构思的创造力.
- 服务质素管理: 制定策略以确保始终如一的服务质量, 包括测量, 监控, 持续改进, and cross-functional collaboration within organizations to align all departments toward a common service vision.
- 数字转换: Explore the role of digital technologies in modern service design and delivery and learn how to leverage digital tools to enhance services.
谁将从课程中受益? 本课程适合广泛的专业人士，包括但不限于:
- 酒店及旅游专业人士
- 客户服务代表
- 零售的专业人士
- 客户体验(CX)专家
- 运营和流程改进专家
- 服务设计人员
- Sales and Marketing Professionals: aiming to align their 策略 with effective service delivery
- 经理和主管:负责监督客户服务
- 企业主:希望提高客户服务技能和建立客户忠诚度的人
- 医疗保健提供者:与患者互动并希望改善患者体验的人员
这门课结束的时候, 参与者将有能力领导服务设计和交付活动, 推动客户满意度, and contribute significantly to their organizations’ success in an increasingly competitive marketplace.
有关更多信息，请单击以下链接 http://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
课程概述
9月30日至10月8日(报名截止日期:9月27日)
Excellent customer service is a critical differentiator in today’s competitive business landscape. 然而，即使是最以客户为中心的组织也会遇到服务故障. How an organization responds to these failures can significantly impact customer satisfaction, 忠诚, 以及公司的声誉. This 服务失败 and 复苏 course is designed to equip professionals with the knowledge, 技能, and 策略 to effectively manage and turn service failures into opportunities for service excellence.
课程持续时间
The recommended duration is five (5) weeks; the maximum is six (6) months.
课程目标 完成本课程后，学员将:
- 了解服务故障: 深入了解什么是服务故障, 他们的原因, 以及可能发生的服务故障类型.
- 识别客户情绪: Develop the ability to recognize and empathize with the emotional responses of customers when service failures occur. Including practical 沟通 技能 to defuse tense situations and communicate solutions clearly.
- 掌握恢复技术: Learn various service recovery techniques and 策略 to address customer issues promptly and effectively. Including proactive approaches to identify and prevent service failures before they occur.
- 提高顾客忠诚度: Understand how effective service recovery can enhance 客户忠诚度 and transform disgruntled customers into loyal advocates.
- 创建服务恢复计划: 根据组织的需要，制定个性化的服务恢复计划.
谁将从课程中受益?
- 酒店及旅游专业人士
- 客户服务代表
- 零售的专业人士
- 经理和主管:负责监督客户服务
- 企业主:希望提高客户服务技能和建立客户忠诚度的人
- 医疗保健提供者:与患者互动并希望改善患者体验的人员
- Sales and Marketing Professionals: who want to understand how service failures impact brand reputation
本课程适合处于职业生涯不同阶段的个人, 从初级专业人员到高级管理人员, as it provides a comprehensive understanding of service failure and recovery principles and 策略 that can be applied across industries.
有关更多信息，请单击以下链接 http://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
未来的课程
课程概述
This course explores the fundamental principles of services management emphasizing how hospitality service leaders create and deliver guest-driven service. Students evaluate methods to enhance value, build guest 忠诚, and promote repeat business. Students learn theoretical and practical 技能 for effective management of service operations relating to front and back of the house, 领导, 管理原则, 服务模式, 技能, 人员的培训.
课程持续时间
The recommended duration is six (6) months; the maximum is twelve (12) months.
课程目标 完成本课程后，学员将:
- 确定期望, 工作职责, 为酒店服务提供有效的服务方法.
- Explain how service is defined by customers and how to implement techniques to improve the service experience.
- 与顾客和客人进行有效和真诚的沟通.
- 运用策略更好地处理有挑战性的客户和客人.
- 评估客户服务交付情况, 质量, 以及当今全球多元化酒店业的复苏.
谁将从课程中受益? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. 它特别有益于:
- 酒店客人代理
- 酒店前厅经理
- 餐饮部经理
- 事件协调员/专业
- 餐饮总监
- 会议及活动总监
有关更多信息，请单击以下链接 http://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
课程概述
本课程提供了酒店领导原则的全面探索, 专注于酒店运营的关键领域, 餐饮业务, 事件操作. 通过混合的理论基础, 案例研究, 以及实际应用, participants will develop the essential 技能 and knowledge needed to excel in hotel management. Emphasis will be placed on practical 领导 策略 tailored to the dynamic demands of the hotel industry.
课程持续时间
The recommended duration is six (6) months; the maximum is twelve (12) months.
课程目标 完成本课程后，学员将:
- 执行和监督酒店的日常工作, 包括前台操作, 管家, 预订, 和维护.
- 培养以客人为中心的态度, 强调主动倾听, 有效的沟通, 和个性化的服务，超越客人的期望.
- Develop crisis response plans and 策略 to handle unforeseen situations in a hotel setting.
- 将可持续发展和道德原则融入酒店运营, 表现出对环境管理和社会责任的承诺.
- Strategize and design innovative food and beverage services that cater to diverse guest preferences and enhance overall dining experiences at a hotel.
- Evaluate emerging culinary trends and innovations to adapt and innovate within the food and beverage sector.
- 在酒店内策划各种活动, 运用战略后勤和资源管理技术.
- 识别与事件操作相关的风险, 制定应对意外挑战的应急计划.
谁将从课程中受益? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. 它特别有益于:
- 酒店及旅游专业人士
- 酒店客人代理
- 酒店前厅经理
- 餐饮部经理
- 事件协调员/专业
- 餐饮总监
- 会议及活动总监
有关更多信息，请单击以下链接 http://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
课程概述
本课程提供了酒店领导原则的全面探索, 专注于酒店运营的关键领域, 餐饮业务, 事件操作. 通过混合的理论基础, 案例研究, 以及实际应用, participants will develop the essential 技能 and knowledge needed to excel in hotel management. Emphasis will be placed on practical 领导 策略 tailored to the dynamic demands of the hotel industry.
课程持续时间
The recommended duration is six (6) months; the maximum is twelve (12) months.
课程目标 完成本课程后，学员将:
- 执行和监督酒店的日常工作, 包括前台操作, 管家, 预订, 和维护.
- 培养以客人为中心的态度, 强调主动倾听, 有效的沟通, 和个性化的服务，超越客人的期望.
- Develop crisis response plans and 策略 to handle unforeseen situations in a hotel setting.
- 将可持续发展和道德原则融入酒店运营, 表现出对环境管理和社会责任的承诺.
- Strategize and design innovative food and beverage services that cater to diverse guest preferences and enhance overall dining experiences at a hotel.
- Evaluate emerging culinary trends and innovations to adapt and innovate within the food and beverage sector.
- 在酒店内策划各种活动, 运用战略后勤和资源管理技术.
- 识别与事件操作相关的风险, 制定应对意外挑战的应急计划.
谁将从课程中受益? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. 它特别有益于:
- 酒店及旅游专业人士
- 酒店客人代理
- 酒店前厅经理
- 餐饮部经理
- 事件协调员/专业
- 餐饮总监
- 会议及活动总监
有关更多信息，请单击以下链接 http://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq
课程概述
This course explores organizational 领导 and behaviors in the hospitality industry, 强调管理理念, 沟通, 动机, 组织变革, 和文化. 学生探索道德的相互关系, 社会责任, 权力, 政治, 信任, 以及在酒店业和旅游业的影响力.
课程持续时间
The recommended duration is six (6) months; the maximum is twelve (12) months.
课程目标 完成本课程后，学员将:
- Describe the various views of 领导 and the differences between 领导 and management.
- 解释当代问题(e).g.伦理、价值观、多样性等.)领导酒店和旅游组织.
- 展示你对领导者如何激励员工的了解, 教练, 创造卓越的文化, 培养团队合作精神.
- 描述远见卓识和战略领导的特点.
- 分析领导者在组织变革中的角色.
谁将从课程中受益? This course is designed for hospitality and tourism professionals who aspire to lead a hotel establishment. 它特别有益于:
- 酒店前厅部经理
- 餐饮经理
- 事件协调员/专业
- 餐饮总监
- 会议及活动总监
- 酒店总经理
- 收益经理
- 市场总监
有关更多信息，请单击以下链接 http://msudenver.qualtrics.com/jfe/form/SV_6zKF3zH1Eg0ACuq